Please read these terms before using Opsward AI. By using our website or services, or by authorizing an account administrator to use them for your organization, you agree to these Terms of Service and our Privacy Policy.
1. Services
Opsward AI provides AI-assisted business, marketing, content, and operational services. Specific features, deliverables, fees, limits, and support terms may also be described in an order, proposal, statement of work, or service plan. If a signed agreement conflicts with these terms, the signed agreement controls for that engagement.
2. Accounts and authorized users
You are responsible for providing accurate account information, protecting sign-in credentials, and limiting administrator access to people authorized to act for your organization. Actions taken by an authorized tenant administrator—including connecting or disconnecting a third-party account—are treated as actions of your organization.
3. Customer content and instructions
You retain ownership of content, data, files, designs, trademarks, and instructions you provide or authorize us to access (“Customer Content”). You grant Opsward AI a limited license to host, process, reproduce, and transform Customer Content only as needed to provide, secure, support, and improve the contracted service. You represent that you have the rights and permissions necessary for the Customer Content and requested use.
4. Connected services, including Canva
Some features let you connect a third-party service such as Canva. A connection is optional and is governed by both these terms and the third party's own terms. Opsward AI is not Canva and is not endorsed by Canva.
- Only an authorized tenant administrator may start or disconnect a connection.
- You authorize Opsward AI to use the approved permissions solely to perform the features you request for your tenant.
- You remain responsible for your third-party account, plan, licenses, content rights, and compliance with provider rules.
- A provider may change, suspend, or discontinue its service. Opsward AI does not control provider availability.
- You may disconnect Canva in the Content Engine or revoke access through Canva. Local access remains disabled after disconnection even if provider revocation requires manual follow-up.
5. AI-assisted outputs and review
AI-assisted drafts may contain errors or unsuitable material. Unless a signed agreement expressly says otherwise, outputs are proposals for human review and are not automatically approved, published, or sent. You are responsible for reviewing accuracy, claims, permissions, brand fit, legal compliance, and final use.
6. Acceptable use
You may not use the services to violate law or third-party rights; upload malware; bypass security or usage limits; access another tenant's data; misrepresent identity or authorization; scrape, reverse engineer, or overload the service; or create or distribute unlawful, deceptive, infringing, or abusive material.
7. Fees and billing
Fees, allowances, renewal terms, and cancellation timing are stated in the applicable order or plan. Taxes may apply. A billing request shown in the product does not itself charge a card or grant entitlement; verified billing records control service access.
8. Opsward AI materials
Opsward AI retains ownership of its software, workflows, templates, methods, documentation, and branding. Subject to payment and these terms, we grant you a limited, non-exclusive, non-transferable right to use the service and delivered materials for your internal business purposes.
9. Security and privacy
We use reasonable administrative, technical, and organizational safeguards. No service can guarantee absolute security. Our handling of personal information and connected-service data is described in the Privacy Policy.
10. Availability and changes
We may update features to improve security, reliability, or provider compatibility. We may suspend access when reasonably necessary to address abuse, security risk, nonpayment, legal requirements, or harm to the service or others.
11. Disclaimers
Except as expressly stated in a signed agreement, the services are provided “as is” and “as available.” To the extent permitted by law, Opsward AI disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee a particular business, revenue, marketing, or audience result.
12. Limitation of liability
To the extent permitted by law, Opsward AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill. Opsward AI's aggregate liability arising from the service will not exceed the amount you paid Opsward AI for the affected service during the six months before the event giving rise to the claim. This limitation does not apply where applicable law prohibits it.
13. Termination
You may stop using the service subject to any applicable order or plan. On termination or offboarding, access may end and connected credentials will be removed according to our retention and offboarding procedures. Provisions that by their nature should survive—including ownership, fees owed, disclaimers, liability limits, and dispute terms—will survive.
14. Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. Any dispute must be brought in a state or federal court with jurisdiction in Pennsylvania, unless a signed agreement provides a different process.
15. Changes and contact
We may update these terms by posting a revised date. Material changes apply prospectively. Questions may be sent to hello@opswardai.com or (570) 977-1004.